Last updated: April 28, 2026 · We aim to make every refund simple and fair.
100%
Refund for doctor no-shows
Automatic — no request needed
5–7
Working days to process
Back to original payment method
9–9pm
Support available daily
Via app, email, or WhatsApp
Our Commitment: CHIKITSHA provides video consultation services only. If a session is not delivered as promised, you will be refunded — no questions asked.
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Doctor does not join / no-show | 100% Refund | Automatic within 24 hrs |
| Patient cancels 2+ hours before session | 100% Refund | 5–7 working days |
| Patient cancels within 2 hours of session | 50% Refund | 5–7 working days |
| Patient cancels after session has started | No Refund | — |
| Technical failure on our end | 100% Refund | 5–7 working days |
| Rescheduled by doctor | Fee carried forward | No charge |
* Refunds are credited to the original payment method. UPI refunds may arrive faster (1–3 days).
Open the App
Go to My Consultations → select the booking → tap Request Refund.
Select Reason
Choose the reason for cancellation and add any supporting details or screenshots.
Confirmation
You'll receive a confirmation SMS/email within 2 hours with a refund reference ID.
Refund Credited
Amount is credited to your original payment method within 5–7 working days.
The following are strictly non-refundable:
If you are not satisfied with a refund decision, you may escalate by:
Our Grievance Officer will respond within 5 working days and resolve within 30 days as per IT Act 2000 guidelines.
Support Hours
Mon–Sun: 9AM–9PM
Address
205, Block A, Laketown, 2nd floor, Kolkata 700 089